Benefits to using skilled conversation strategies when communicating with caregiving stakeholders: · Reduce stress. · Make difficult decisions. · Communicate more effectively during challenging situations. · Prevent burnout and resentments Overview of what we learned: · When one or more people are very invested, emotions are running high, and the… Continue reading Putting It All Together: Celebrating Success and Anticipating New Journeys
Tag: Crucial Conversations
How to Talk about Sensitive Topics in order to be Heard
Before you speak, avoid making assumptions that will create feelings of anxiety, stress, and may cause us to attack or avoido Assumption that bringing up a controversial topic will turn other participants into adversarieso False: The only way to keep peace is to silently accept that other person’s opiniono False: Assumption that being honest does not care for the emotions… Continue reading How to Talk about Sensitive Topics in order to be Heard