Benefits to using skilled conversation strategies when communicating with caregiving stakeholders: · Reduce stress. · Make difficult decisions. · Communicate more effectively during challenging situations. · Prevent burnout and resentments Overview of what we learned: · When one or more people are very invested, emotions are running high, and the… Continue reading Putting It All Together: Celebrating Success and Anticipating New Journeys
Tag: Sensitive Topics
Building Our Skills: Finding Mutual Purpose When Conversation is Stuck in Differing Needs and Goals
Self monitor to avoid silence and violence: Be aware of how you respond under stress: · Silence-withdrawing from conversation · Silence- deliberately withholding crucial information · Silence- avoiding stressful situations entirely · Silence-deflecting topic with humor or sarcasm… Continue reading Building Our Skills: Finding Mutual Purpose When Conversation is Stuck in Differing Needs and Goals
How to Listen When the Topic is Sensitive
Encourage others to share by being a good listener:o Be sincere by using verbal and nonverbal communication that shows that you are asking questions that you want to hear the answer too Ask thoughtful questionso Show patience and persistence by staying curious when it would be easier to either retreat or become aggressiveo Ask follow up questions to keep… Continue reading How to Listen When the Topic is Sensitive
How to Talk about Sensitive Topics in order to be Heard
Before you speak, avoid making assumptions that will create feelings of anxiety, stress, and may cause us to attack or avoido Assumption that bringing up a controversial topic will turn other participants into adversarieso False: The only way to keep peace is to silently accept that other person’s opiniono False: Assumption that being honest does not care for the emotions… Continue reading How to Talk about Sensitive Topics in order to be Heard