Benefits to using skilled conversation strategies when communicating with caregiving stakeholders: · Reduce stress. · Make difficult decisions. · Communicate more effectively during challenging situations. · Prevent burnout and resentments Overview of what we learned: · When one or more people are very invested, emotions are running high, and the… Continue reading Putting It All Together: Celebrating Success and Anticipating New Journeys
Tag: Listening Skills
How to Listen When the Topic is Sensitive
Encourage others to share by being a good listener:o Be sincere by using verbal and nonverbal communication that shows that you are asking questions that you want to hear the answer too Ask thoughtful questionso Show patience and persistence by staying curious when it would be easier to either retreat or become aggressiveo Ask follow up questions to keep… Continue reading How to Listen When the Topic is Sensitive